Refund policy

Last updated: April 12, 2025

At Bob Maassy, we prioritize customer satisfaction. Please review our policy below:

1. Cancellation Policy

Orders can be cancelled within 24 hours of placing the order.

If payment has been processed, refunds will be initiated within 7 business days.

A return label will be provided, and pickup will be scheduled.

2. Refund Policy

Refunds are applicable only for defective, damaged, or incorrect products.

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, missing, or incorrect.

Kindly share unboxing images or videos at support@bobmaassy.com so we can promptly investigate and resolve the issue.

Based on our evaluation, your refund claim will either be approved or rejected. If approved, we will initiate the refund process.

3. Refund Process

Approved refunds will be processed within 7 business days via the original payment method.

4. Non-Refundable Items

Sale items, gift cards, and personalized products are non-refundable and non-returnable.

Return & Exchange Policy

We offer a hassle-free return and exchange policy to ensure your satisfaction.

1. Returns

All sales are final. We do not accept returns for any products or services purchased through bobmaassy.com.

2. Exchanges

Defective products can be exchanged within 7 days of delivery.

Exchanges are subject to stock availability.

A return label will be provided, and pickup will be scheduled.