Contact information

Last updated: April 12, 2025

1. Overview

This Grievance Redressal Policy (the “Policy”) sets out Bob Maassy’s (“Company”/“We”/“Us”) commitment to addressing grievances raised by consumers purchasing goods and services from our website (“Consumer”/“You”) from time to time.

2. Company Details

You may contact us through the information provided below. We will be happy to assist you.

Legal Entity Name: Bob Maassy

Registered Office: R S 36/2, CAD 52, Koodpakkam Revenue Village, Villiannur Commune, Puducherry – 605502

Website: https://bobmaassy.com

Nature of Business: E-commerce snacking store

3. Purpose of the Policy

The Policy aims to address consumer complaints through a clear and structured mechanism to ensure maximum customer satisfaction.

We strive to treat all consumers fairly and with respect, and will make every effort to resolve complaints promptly, efficiently, and courteously.

4. Grievance Redressal Mechanism

At Bob Maassy, customer satisfaction is our top priority. We welcome feedback and complaints as they help us improve.

You may contact us via our:

Contact Us Page, or

Shipping & Refund Policy Page

What qualifies as a grievance?

For the purposes of this Policy, a “grievance” or “complaint” includes any communication from a consumer expressing dissatisfaction regarding the products or services provided through our website, and which seeks remedial action.

This does not include:

Incomplete or vague complaints

Suggestions or feedback not seeking resolution

Requests for information or explanations

5. Grievance Handling Process

Designated Grievance Officer:

Name: Raghavendra

Email: raghavendra@bobmaassy.com

Phone: +91 8939706999

Upon receiving a complaint via email or phone, we will acknowledge receipt within 48 hours.

Each complaint will be assigned a unique tracking ID.

We will make every effort to resolve grievances within 1 month of receiving the complaint.

Complaint Resolution Closure Criteria

A grievance will be considered closed if:

The complainant has accepted the response of the Grievance Officer or other Company representative, or

The complainant has not responded within 30 days of receiving the Company’s response and has not raised any further issue regarding the same matter.

6. Escalation to Nodal Officer

If your issue remains unresolved after contacting the Grievance Officer, you may escalate the matter to our Nodal Officer:

We will respond to escalations within 7 business days of receipt.

Note: The contact numbers listed are operational from Monday to Saturday, 10:00 AM to 05:00 PM.