Privacy policy

Last updated: April 12, 2025

Privacy Policy

We recognize the importance of secure transactions and protecting your information privacy. We value the trust you place in us while using the Bob Maassy website. This Privacy Policy outlines how Bob Maassy collects, uses, shares, or otherwise processes your personal information through our website, www.bobmaassy.com (hereinafter referred to as the “Platform”).

By visiting the Platform, providing your information, or availing any of our products/services, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and any applicable service/product terms and conditions. If you do not agree, please refrain from using our Platform.

1. Collection of Your Information

When you use our Platform, we collect and store information that you voluntarily provide from time to time. In general, you can browse the Platform without revealing any personal information. Once you share personal information with us, you are no longer anonymous to us.

Where applicable, we indicate which fields are mandatory and which are optional. You always have the option to withhold information by not using a specific service, product, or feature on the Platform.

We may track your buying behavior, preferences, and other information that you choose to provide. This data is used to better understand and serve you through internal research on our users' demographics and interests. This analysis is done on an aggregated basis and may include data such as your browser information, IP address, and the URLs you visit before or after our Platform.

We collect personal information such as your name, email address, phone number, delivery address, and payment details when you set up an account or place an order. Some features may require registration to access, such as placing an order or using certain content and services.

If you post messages, leave feedback, or engage in chats, we collect and retain that information for dispute resolution, customer support, and troubleshooting. We may also collect correspondence you send to us or that others send regarding your activity on the Platform.

2. Use of Demographic/Profile Data & Your Information

We use your personal information to:

Provide products and services

Process transactions

Resolve disputes and troubleshoot problems

Measure interest in our offerings

Customize your user experience

Prevent fraud and ensure compliance

Improve our service delivery

Inform you about offers, products, and updates

With your consent, we may request details like PAN, GST number, government-issued ID, or KYC documents to:

Issue GST invoices for business purchases

Enhance your access to specific features or offers

We may occasionally conduct optional surveys or research through us or third parties. These may collect data like name, contact info, lifestyle, preferences, or interests — and may involve voice or video recordings, with voluntary participation.

3. Cookies

We use data collection tools such as cookies to analyze web traffic, improve functionality, and enhance user trust. Cookies do not contain personal information.

Cookies may help:

Reduce repeated logins

Deliver content relevant to your interests

Measure ad performance

Most cookies are session-based and auto-delete when your session ends. You may decline or delete cookies through your browser. Some pages may include cookies from third-party providers, such as Google Analytics.
Learn how Google uses your info here, and opt-out here.

4. Sharing of Personal Information

We may disclose your personal data to:

Business partners to fulfill orders or enhance your experience

Comply with legal obligations

Conduct marketing, analytics, or customer service

Prevent or investigate fraud, misuse, or illegal activity

We do not sell your personal data to third parties for their marketing purposes.

If legally required, we may disclose your data in response to legal processes or to protect the rights, safety, or property of users or the public.

5. Security Precautions

We maintain physical, electronic, and procedural safeguards to protect your data. When you access your account, we use secure servers to protect your information.

However, no method of internet transmission is 100% secure. By using our Platform, you acknowledge and accept the inherent security risks of online communication. You are responsible for safeguarding your login credentials.

6. Choice/Opt-Out

We offer all users the ability to opt-out of non-essential (promotional or marketing) communications. If you no longer wish to receive such messages, you can unsubscribe at any time via email.

7. Data Retention

We retain your data only as long as necessary for the purpose it was collected, or as required by law. In some cases, we may retain anonymized data for research or analysis.

8. Your Consent

By using the Platform or sharing your information, you consent to the collection, use, storage, and disclosure of your personal data under this policy.

If you share someone else’s personal data, you confirm you have their permission to do so.

You also consent to us and our affiliates contacting you via email, SMS, phone, or messaging platforms for service, transactional, or promotional purposes as outlined in this policy.

9. Changes to this Privacy Policy

We may update this Privacy Policy as needed. Please check this page periodically. Significant changes will be communicated via the website or, where required, by email.

10. Grievance Officer

As per the Information Technology Act, 2000 and applicable rules, the Grievance Officer details are as follows:

Name: Raghavendra
Company: Bob Maassy
Phone: +91 8939706999
Email: raghavendra@bobmaassy.com

11. Queries or Complaints

If you have any concerns, queries, or complaints related to this Privacy Policy or your data, please contact:

📞 +91 8939706999
📧 support@bobmaassy.com